Your New Role:

• Technical Support: Provide support for alarm systems, access control, IP CCTV, intercoms, and IP camera systems
• Customer Engagement: Address technical enquiries and manage escalations from profit center locations across Australia
• Problem Solving: Investigate product issues, identify root causes, and collaborate with manufacturers to deliver effective solutions
• Product Knowledge: Test and assess new products, creating detailed reports to improve product understanding
• Knowledge Sharing: Lead presentations and product demos. Maintain and enhance the technical knowledge base to support internal teams and customers
• Location: Full-time role based in Clayton South, with Monday to Friday hours

What You’ll Do:

• Ensure customers get what they need, when they need it: Pick and pack customer orders accurately and efficiently, ensuring timely dispatch.
• Stock management: Handle incoming and outgoing stock, maintain inventory levels, and keep shelves well-organised.
• Liaise with suppliers: Work with suppliers to manage stock deliveries and resolve any issues.
• Be adaptable: Get involved in customer service - pick up the phone, or jump on the front counter, when you see the need.

What You’ll Do: 

• Lead the Charge: Build, inspire, and drive your team to always be the first choice for integrators and contractors in Sydney.
• Control Your Success: This business is in your hands. We trust you to make decisions and take risks, driving sales and growth for the business.
• Maximise Opportunities: You’ll hunt for the best deals, create strategic alliances with vendors, and crush the competition.
• Forge Unbreakable Partnerships: Cultivate deep relationships with vendors and customers, making them indispensable allies in your achievements.
• Dominate the Industry: Represent market-leading brands and set new standards for customer service and the success it delivers in Sydney.

What You’ll Do:  

• Become the go-to expert: Work with electronic security systems including access control, intrusion alarms, CCTV, and IP camera systems.
• Engage and support: Build strong rapport with customers, recommend tailored solutions, and offer pre- and post-sales technical support.
• Show the customer we care: Put them first in all circumstances.
• Lead customer success: Assist with system design, installation, troubleshooting, and warranty repairs, and help them achieve outcomes they didn’t realise were possible.
• Drive additional sales: Identify upsell opportunities and support the sales team at the trade counter.
• Own the process: Quote, process orders, and assist with stock control, packing, and other warehouse duties when needed.