You’re the perfect mix of technical advisor and sales champion. You’ll help customers solve tricky tech problems and confidently recommend the best products to match their needs.

• Customer-Centric: You get a kick out of making someone’s day.
• Technically Curious: Networking, IP, systems – you want to know how and why they work.
• Solve Tech Mysteries: Help customers fix issues, liaise with manufacturers, and make headaches disappear.
• Sales Guru (without the push): Identify opportunities, recommend great solutions, and confidently close deals.
• Be a Product Pro: Understand our security tech inside-out and run training sessions that everyone actually enjoys.
• Relationship Builder: You're the person customers trust because you know your stuff—and genuinely care.
• Convenient Location: Based in our Parramatta office, Monday-Friday. Free on-site parking and easy access to transport.

What You’ll Do:

• Become the go-to expert: Work with electronic security systems including access control, intrusion alarms, CCTV, and IP camera systems.
• Lead customer interactions: Engage with customers at the counter, over the phone, and via email, ensuring all enquiries and requests are handled efficiently.
• Support sales success: Prepare and send quotes, process orders, and follow up on sales enquiries.
• Make friends with customers: Forge connections that last, focusing on relationships that go beyond just business transactions.
• Keep operations smooth: Assist with stock control, re-stocking shelves, and picking and packing orders.
• Be adaptable: Handle ad-hoc tasks as needed to support the team and the store – especially as we build the store from the ground up.